Items damaged in shipping will be promptly replaced at no additional cost. Just contact us and tell us about the damage.
If the wrong item has been shipped to you it may be returned to us at no expense to you (you must contact us beforehand) and the correct item will be sent at no additional cost.
Returns are at the customers expense. Upon return of undamaged items your order will be refunded minus the actual cost of shipping to you (which is often greater than the original shipping charge).